VoIP ( Voice over IP ) technology is a great ally, not only for individual users, but also for the world of

With the GDPR , software solutions and internal and external processes of software houses. Will also have to adapt to the new European

The Call Center, in fact, must have an automatic answer as per AGCOM resolution no. 156/18/CIR. Regarding silent calls, a

One of the most important tools for managing a call center is the Predictive Dialer . If set up correctly, it will

Putting the customer at the center is the mission of every CRM . Customer Relationship Management is now indispensable for

A software that allows you to enter additional data and information in the personal data, contracts, appointments and that allows

Choosing a  call center software  is essential in organizing a call center. It is necessary to consider the needs of your business,

One of the main actions that must be taken to start a call center business is to register with the.

Smart working is now a reality. Large companies such as Microsoft, Poste Italiane. Sky, Telecom have started to adopt this

The world of TLC, in 2016, experienced a year of great excitement. Let’s remember the most significant events that give