An outbound call center lends itself well to the inclusion of gaming practices. Operators are generally between 20 and 35 […]

A manager cannot control the performance of each individual employee, which is why it is necessary to spread a corporate culture

Increasing the productivity of your business is the recurring thought of every entrepreneur, but to have a successful business in

Improving the performance of a call center depends on many factors: team training, leadership, analytical skills and vision. Vision is

The listening rules that we have developed in crm4 are a feature that helps streamline the onboarding process by making the training methods currently

Human resources management in a call center is a matter that involves several figure. The call center manager, the team