Home » Blog » How can you implement gamification in your call center?

How can you implement gamification in your call center?

A manager cannot control the performance of each individual employee, which is why it is necessary to spread a corporate culture based on recognition so that there is a profitable exchange between the various hierarchies. A healthy work environment is essential if you want to achieve excellent and lasting results. Always remember that your employees are not numbers, but people animated by feelings.

 Insert economic benefits

Let’s start with an obvious observation: your employees’ compensation iran phone number library must be appropriate. You cannot expect people to work well if they are paid poorly or if they have contractual constraints that are not respect.

Having made this necessary premise, you can plan to include company benefits to motivate and reward your employees even more. Call centers often adopt this practice: they how to import csv telemarketing lists to your call center give away vouchers to spend in stores, subscriptions, or material goods such as smartphones, or, again, they provide agreements with gyms, health facilities and much more. What can you do? Every month you can reward the operator who has obtained the most contracts , for example. If your business has achieved important goals at the end of the year, you can reward the entire team with a small production bonus or other type of benefit.

Engage with gamification

What is gamification?

Gamification is the use of elements that come from the world of games in contexts not relate to games. In recent times, in fact, this process is use in the educational, cultural and even work fields.

In fact, several studies have been conduction that clearly belgium numbers demonstrate the importance of gamification: 88% of people who use gamification say that gamification processes make them happier at work and 72% of employees said that gamification motivates them to work harder.

Gamification influences employee engagement and performance by leveraging the innate playful spirit in every human being. Motivating employees can also be a game.

 

Scroll to Top