To calculate this metric, you need to determine the total number of subscribers you had at the beginning, especially over the course of a month.
Once you have this number, you can then subtract the number of subscribers at the end of the stipulated period. Go ahead and decide how many you will get in the second step based on the number of subscribers you had at the beginning of the period.
Additionally, you should include the average revenue per customer (ARPC) in your sales reports. This metric detects the total amount of money a business can expect from a single customer based on how often they purchase products from your business.
It also plays a major role in helping the business better understand customer spending habits and how to improve sales effectiveness, especially when combined and integrated with software and tools such as ERP/manufacturing software, finance, commerce, inventory management and human resources.
In this part of the blog, we have provided you with several ways to analyze your customer churn belgium whatsapp data. Let’s take a deeper look at them.
a. Customer retention rate
This is one of the effective ways to analyze churn data. It provides data and percentages on how many customers remain active.
b. Customer satisfaction score
Customer satisfaction rate is one of the effective ways to analyze churn data. It lets you know what your customers like or dislike. It also indicates the reasons why customers do not select a product or service.
c. Customer churn rate
It allows you to know the number of customers you are losing each month. It allows you to take action therefore, it is crucial to be transparent and honest based on the number of customers lost.
d. Customer engagement rate
It analyzes customer behavior in your business. It also explains how well your customers know about your products. This can drive engagement if customers interact more with your product or service.
How to Reduce Customer Churn Rate
Research says that 97% of users churn silently. So, it is a bit difficult to hong kong lists understand the reasons behind this churn. Let’s discuss some practical ways to reduce customer churn;
Identify why customers are unsubscribing
Research your business using a product analysis tool. Confirm your product assumptions and solutions to get answers
