Smart working is now a reality. Large companies such as Microsoft, Poste Italiane. Sky, Telecom have started to adopt this working practice and have soon noticed its benefits.
Smart working means freeing yourself from the concept. Of time iceland phone number library and the idea of a physical company location. The places can be your home or co-working spaces. Having the opportunity to carry out some days of the
week your work from home, allows you to better manage your private. Life by increasing satisfaction and fulfillment which, consequently, influences your work performance. Statistical studies show that productivity has increased by about 30% and absenteeism has also decreased.
Smart working and environment
Smart working is also close to social and environmental issues. There is also an environmental impact to consider, as supported by a study by Telecom Italia: over 1,400 tons of CO2 saved and 302,000 hours of commuting less.
The benefits of smart working in call center activities
In addition to these benefits, the call center can draw many how can you reach the goal without people? other specific ones . One of the most important aspects in the management of many contact centers is the coverage of time slots and holidays.
lass=”yoast-text-mark” />>The application of agile work within the call center structure allows you to cover the most critical hours such as the early morning or evening hours, weekends and holidays.
Working by embracing these methods means being able to create a team of operators who are not tied to a work location. This also allows the involvement of personnel from different geographical locations, which can be useful if you want to create a multi-lingual team without additional costs.
How CRM4 Can Facilitate Smart Working
Crm4 allows you to achieve these goals by making your business organization contemporary . The software is in the cloud, not requiring installation. Therefore, it can be used from any PC and also from mobile, through switzerland leads the crm4 mobile app that can be downloaded from the App Store and Google Play. All it takes is a pair of headphones and the operator can start answering calls routed by the Predictive Dialer and work in complete autonomy precisely because he has everything he needs to manage daily objectives.
Crm4 is a constantly updated and easy-to-use outbound call center platform. The call center manager can constantly access to consult in real time what is happening, consulting the area dedicated to analysis and statistics. Many functions include a history of changes, so as to guarantee maximum work transparency.
