One of the most important tools for managing a call center is the Predictive Dialer . If set up correctly, it will become a real ally for your telephone sales activity.

What is Predictive Dialer?

You can imagine the Predictive Dialer as an automatic telephone dialer italy phone number library that works the numbers of an active campaign, connecting the operators to those numbers present in the campaign, or in the loaded lists, that give a positive response, and therefore are not busy, unreachable or do not answer. Each call center software develops a specific algorithm to minimize the time that telephone operators spend waiting for a call, reducing the probability of unanswered calls and calls to busy numbers. In this way, the operator directly receives the calls to which the end user answers, optimizing times and increasing the productivity of the call center.

Predictive Dialer and Regulations

In theory, the more calls the predictive starts, the more the possibility of the evolution of support in the call center concluding a call with a contract increases, but it is necessary to be careful of excessive aggressiveness of the system because it could generate the so-called silent calls. The Privacy Guarantor has regulated the abuses that many call centers commit, in most cases due to software that does not have well-developed algorithms or that do not have functions that allow them to comply with the regulation, such as the Automatic Answerer that allows you to insert a recorded message that is listened to by the user when they try to call your number.

Choosing the right predictive mode for your needs can make a email leads database difference in call management and the efficiency of your team and in making telemarketing compliant. Each mode offers specific advantages that can optimize the workflow, improve contactability and increase productivity. Adapting the call flow according to specific needs allows you to optimize resources and improve results, ensuring an ideal balance between speed, quality and operator preparation.