VoIP ( Voice over IP ) technology is a great ally, not only for individual users, but also for the world of call centers. Through VoIP, the voice does not travel along the analog telephone line, but via the Internet protocol.

In addition to a good broadband connection, it is necessary to pay attention japan phone number library to other issues that are overlook. VoIP guarantees a lower cost of calls, especially over long distances.  There are no excessive costs for infrastructures, and it is also possible to enhance services by adding new options. Without replacing the hardware. Making VoIP a truly advantageous tool requires some simple measures. VoIP does not always guarantee quality calls.

VoIP traffic from foreign providers

At ridiculously low prices, for example, does not guarantee the how can you implement gamification in your call center? quality standards of Italian traffic . With certain types of foreign traffic, the quality is lowere. Because the available bandwidth tends to compress the data with. The aim of inserting as many names as possible and consequently making a greater number of calls. However, not all calls are always successful.  Saturated with the consequent risk of dropping calls. In concrete terms, it happens that some numbers in the lists of a campaign appear busy or unreachable when in reality they are not. The call center, therefore, has lost potential positive contacts that it will have to insert into a new list, but in each list the risk of having a percentage of numbers that were not actually called can become high. Furthermore, audio quality is fundamental in the registration phase of a contract. A contract is only valid if the audio is clear. There is a delay due to the fact that foreign traffic relies on foreign servers and then relies on an Italian server.

It often happens that the bandwidth becomes

The so-called best effort traffic is a basic connectivity without guarantees. In email leads database a  best effort network  the available bandwidth and delivery times depend on the network load. Depending on the availability of resources, the traffic will be delivered or discarded: if there is congestion the traffic is discarded. It is clear, therefore, that by implementing a network in this way the quality perceived by the user will be very low. Italian traffic responds to quality criteria that to maintain such must offer rates at prices slightly higher than the very low foreign rates.