If, as a result of the dispute, eBay determines that the item was never deliver to the buyer, the full cost of the item, as well as shipping costs, will be refund to the PayPal account (if possible).

What decisions  made if the receiv goods do not meet the declar characteristics?

If you have receiv the goods and see that

They clearly do not correspond to the description and.

characteristics stat on the seller’s website, then you also ne to open a dispute and resolve all issues that have arisen in personal correspondence. The seller is oblig to respond to you and offer their options for resolving the problem: replacement of the goods, return of the goods, full or partial refund of the amount paid.

If the options offer by the seller do not suit you, or if he completely ignores the correspondence, then the dispute should be transferr to a claim, and you should ask eBay to make a final decision on the case.

Bay will review the item description provid by the seller at the auction

It will then review your claim, comparing the seller’s description with what you receiv. Therefore, if you want the decision to made in your favor, provide photos and videos of the discrepancy. To do this, it is better to shoot a video right asia mobile number list at the point of receiving the parcel, as you, in the presence of a company employee, open the parcel and examine the goods.

Return of goods returning goods to the seller can be made only under certain conditions. Otherwise, the seller has the right to refuse to accept and not reimburse your expenses.

The item returning goods must agb directory be return as receiv. In the same box, with all tags, stickers, and insignia.
The item must be sent to the for content this means address specifi in the item description. Even if the seller asks to send it to another address, you should not do this.