You should calmly, carefully, and reasonably present your position and offer a solution to the problem that has arisen. You don’t ne to immiately attack and blame the seller, complaining about how bad and irresponsible he is. No one is immune from mistakes, and many know how to admit them.

But if you see that the seller is not making contact.

Or is not going to offer an optimal solution that would satisfy both parties.

Then you ne to open a dispute, and then convert it into a claim. You can attach a scann copy of the correspondence to the dispute.

Indicating that you tri to find a way out of the situation.

Without involving eBay, but the seller ignor your intention.

A lot of time has pass since the goods were sent, and the seller is silent

If you see that all delivery deadlines have been exce, and the seller stubbornly ignores your requests, then you should think about whatsapp number list opening a dispute. The main thing to remember is that you have a limit time frame, and if you fail to meet it, you will not be able to count on eBay’s help. If you miss the deadline for opening a dispute, you can try to use a chargeback , but it is better not to let things get to that point.

STEP-BY-STEP GUIDE TO OPENING A DISPUTE

Log in to eBay using your login and password. Next, select the “Customer support” menu.

Clicking on the support button will take you to a page where you ne to select the problem you are experiencing. At the moment, we are interest in two: “I didn’t receive my item” and “My item doesn’t match the seller’s description”.

By selecting a reason and where you really say: clicking on the agb directory corresponding button, you will be taken to an information page that explains in the screenshot detail what to do in a particular case and what the further algorithm of actions is for opening a dispute on eBay. There you will also have the opportunity to familiarize yourself with the basic rules for protecting buyers’ rights on eBay.