Choosing a  call center software  is essential in organizing a call center. It is necessary to consider the needs of your business, growth objectives, and the features available to your team. In this article, we will guide you towards a conscious choice of call center software starting from the analysis of your business needs.

What type of call center business do you do?

Do you run a telemarketing or teleselling business?  Does indonesia phone number library your business involve operators and sales agents?  Is your call center small, medium or large?  There are many questions to ask yourself before choosing the right call center software for your business. In fact, contact center management software is not all the same. There are platforms that allow for making appointments and others less so, some have advanced functions such as automatic calls and integrations such as CRM4 and some do not. As you can already understand, there are many variants.

Let’s start from a premise that is not yet so obvious: a call center software air conditioning and heating is a tool that cannot be missing in the management of large contact databases. The more contacts to manage, the more information must be created, modified, added in a reliable and customizable system. Some of the activities that are carried out daily are: planning daily activities, managing contracts, appointments, having real-time reporting available. You cannot think of working only with Excel files.

Now let’s analyze together what factors to consider when choosing a call center software.

Predictive Dialer

This function is among the most important to pay attention to. An switzerland leads automatic call system reduces the waiting time of an operator allowing to call more leads in a given period of time with the greater possibility of closing contracts. Crm4 allows you to customize the speed of the Predictive dialer with four predictive modes:

• Progressive Mode : This is a valid alternative to manual calls, ideal for lead generation activities or operators that require preliminary preparation.
• Moderate mode : recommended for lists with high contactability and more than five operators.
• Fast Mode : suitable for lists with low contactability or if you mainly make cold calls.
• Ultra Mode : Ideal for fast flows with many operators or services that the team knows well.