Zendesk has tools that meet the nes of internal customers and. Help your employees complete their daily tasks more efficiently and quickly. With Zendesk’s complete service solution, you can not only improve internal and external customer satisfaction, but you can also:

Improve your team’s productivity: Spe ​​up response time and help agents be more productive thanks to an internal Help Desk system .

Support your agents : Productive agents are

happy agents. Give them all the support tools and information. They ne to better serve their customers.
Evaluate internal customer satisfaction: Send an NPS® survey to measure internal customer satisfaction and obtain feback and opinions.

Request a free demo and discover how to improve internal customer service with Zendesk!

The use of artificial intelligence in customer service ruces waiting times. In a context where 41% of customers believe that AI will dataset change the way they shop in the future , this technology is add to the best CX practices for the retail industry.

2023 report and discover how conversational experiences are empowering consumers.

Customer Experience Trends Report 2023

Download here
3. Empower service teams
Companies are adopting new and better ways to maintain agile and intelligent workflows, relying on team integration solutions there are a number of cases in which a return is not requir with a common purpose: customer satisfaction.

To achieve this, it is essential that service agents have a workspace where they can share consumer information and have a detail mobile number list view of the entire journey they make, to provide them with an immersive and personaliz experience.

Polaris Adventures is an example of the success of this strategy. By incorporating a unifi workspace, its agents can manage 30-40% more business, increasing their productivity.