Companies that adhere to the Code of Conduct undertake to respect these principles and to adopt the necessary measures to ensure their application.

The Skills Certification , on the other hand, is a training luxembourg phone number library and skills certification program aimed at professionals in the contact center sector. Participants in the training program can obtain a series of certifications that attest to their specific skills and their knowledge of best practices in the sector.

Outbound call The aim is to create a path that monitors the activity of operators in the sector. One of Assocontact’s observations about the RPO flop is the lack of reflection on those who operate call centers illegally, focusing only on the work of legal companies registered with the Roc.

The Edison Energia case and the 4.9 million fine

It is not true that sanctions are not coming: abusive telemarketing is fined and very heavily and now the rules are becoming even more stringent. The Guarantor for the protection of personal data has issued an inhibitory, prescriptive and sanctioning provision against Edison Energia, after having detected several irregularities relating to the processing of personal data for marketing and profiling purposes.

But what happened? In February 2022, the Guarantor received several reports of various unwanted promotional phone calls from third-party companies, some of which actually belonged to Edison , while others, without having any official mandate, allegedly the coronavirus pandemic has made us rethink exploited the Edison name. After starting an investigation and analyzing the documentation collected during the inspection, the Guarantor detected several violations of the GDPR (General Data Protection Regulation).

The main irregularities found were :

• the acquisition of unauthorized personal data by a third party;
• Edison has not provided a simple procedure for bfb directory exercising the right to object to the processing of personal data for promotional purposes;
• on the website and the app it was mandatory to grant consent for marketing and profiling purposes in order to register;
• The privacy policy was incorrect.

what you can do

There are no more excuses, it’s time to manage a legal call center. Think about outbound call center operators: how much time do they waste in managing objections due to the lack of trust of users who think they are constantly being scammed? If you are an honest and ambitious call center manager, the only way forward now is legal telemarketing.