Assocontact, in light of the not very positive results obtained by the RPO, proposed the creation of a Code of Conduct and the Certification of skills.  In other lebanon phone number library words, the effectiveness of the Code depends on the formal recognition of the Odm and on the publication process that certifies its authenticity and mandatory nature.

What is the Code of Conduct?

The code of conduct is a set of ethical principles and good practices. That the activities associated with assocontact undertake to respect in the management of their call centers.

Companies that adhere to the code. In fact, will have to adopt specific measures to ensure the correct management of personal data. From the first interactions with customers until the signing of the contract. This includes obtaining specific consents for each type of use of the data. (marketing, profiling, etc.), providing precise information on the purposes of the processing and ensuring. Full protection of users’ rights (opposition to processing, rectification or updating of data).

Furthermore, the code also provides rules to combat the how to import csv telemarketing lists to your call center phenomenon. Of abusive call centers, such as the inclusion of a penalty clause in contracts. Between operators and service providers, or the failure to pay commission. In the event of the sale of services without the customer’s consent.

The Code is divided into three main sections: 

• the quality of the service offered : companies are committed to ensuring the quality of the service offered to customers, paying attention to the competence of the operators and the completeness of the information provided. Furthermore, they are committed to using advanced technological tools to improve the efficiency and quality of the service;
• personnel management : and safe working environment for contact center personnel. In particular, they are committed to ensuring the continuous training of bfb directory operators and to constantly monitor the quality of the work performed;
• protection of personal data and privacy : The activities are call centers are committed to respecting the legislation on the protection of personal data and customer privacy.