An outbound call center lends itself well to the inclusion of gaming practices. Operators are generally between 20 and 35 years old, therefore, they are accustomed to gaming contexts. You can form various teams, each with a different name, and you can predict the progression of various levels to reach, exactly like in a video game. Another option is the inclusion of scores to accumulate to reach personal goals.

Even in this gaming context you can predict real-time israel phone number library feedback, with CRM4 you can do it thanks to the functions dedicated to gamification:

• the Whiteboard feature lets you post virtual post-its to communicate with your work team;
• The Audio Stories feature allows you to send instant voice messages between work teams even during breaks between calls;
• the Ranking area represents the typical challenge how can you implement gamification in your call center? moment of call centers: the ranking of operators is drawn up based on the results obtained.  Updated in real time is taken into account. This function can give you the push to organize gamification moments in your work team.

 Autonomy, trust and listening

Gamification makes sense if the work environment is favorable. After the lockdown period, people are no longer the same as before: they have started to claim their space and belgium numbers their time. We are use to thinking of company benefits as rewards. But if you get to know your employees you can offer them the possibility to choose what is best for them. Being a leader means inspiring, not obsessively controlling.

Having autonomy to manage your own time

Is a great motivational lever. If you need to work on a new project you have to find a way to keep your employees’ morale high, one of these is undoubtedly offering them the possibility to manage their time and their methods of execution. Smart working is a good practice. In the call center sector, smart working has, in fact, increased sales . If you are not physically present, delegate someone to understand what is happening among your employees. You can invite them to answer anonymous questionnaires or, if the team is smaller, speak directly to them or through the person in charge of human resources. One thing is certain: you need to know how to ask questions and, above all, know how to really listen.