The Call Center, in fact, must have an automatic answer as per AGCOM resolution no. 156/18/CIR. Regarding silent calls, a useful function present in CRM4 is the Predictive Message, which allows you to correctly manage the so-called dropped contacts. Dropped contacts occur when operators are unable to manage the calls generated by the Predictive Dialer. To the first ivory coast phone number library free operator. If a user answers but there is no operator available, the call will be silent, since the user will not find anyone to talk to. Consider that by law it is not allowed to make more than 3 silent calls for every 100 successful calls, furthermore, the silent call must last only 3 seconds from the user’s answer.
When choosing a CRM for call centers, it is always necessary to also inform yourself about the technical issues that guarantee not only excellent results, but do not interfere with current regulations.
crm4’s Predictive Dialer
Crm4 guarantees you a highly customizable Predictive dialer so you the coronavirus pandemic has made us rethink can manage your call flow to reflect your business needs.
With Call Flow Rule, you can choose between four predictive modes: Progressive, Moderate, Fast and Ultra.
Progressive Mode
Progressive mode makes one call at a time per operator. It is ideal for managing email leads database leads that are already interested in your offer. Choose it if you have few contacts, want to give operators more time to prepare, or do lead generation.
Moderate Mode
In Moderate mode, the wait between calls is about 30 seconds. It is suitable for lists with high contactability and if you have more than five operators. Select it to ensure work balance and greater efficiency.
Fast Mode
Fast mode has an average wait of 25 seconds between calls. Suitable for lists with low contactability rate and cold calls. Choose this option if you need to speed up the work of the operators.
Ultra Mode
Ultra mode has an average wait of 18 seconds between calls. It generates calls very quickly, with a high risk of dropped contacts. Choose it if you have many operators and lists with low contactability rates.
